Our dispatchers are available 24/7. All trucks and trailers are real time GPS monitored, therefore we can provide location of our trucks and cargo any time of the day.

Balkan Express LLC works with the most qualified vendors to handle every need our customers have when they’re unable to stay on the road and on schedule, from load transfer to towing to repair. We’ll keep you and our driver informed throughout the process. Some of the ways call center specialists help our customers include:

Ensuring the driver and product are safe; Identifying the problem and dispatching emergency roadside assistance; Communicating with you and our driver and providing online visibility of road call status; Providing a comparable substitute delivery vehicle if needed; Putting drivers back on the road, typically within two hours.